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Earth Mind Body Shop guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.
New and Un-opened Returns within 30 days: We are happy to accept products that are returned within 30 days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost. Items returned after 30 days will incur an additional
10% Restocking Fee. Items over 90 days may not be returned
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
Defective/Damaged Products: Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged unit that you were unlucky enough to receive. Within the first 30 days of the date you receive your order we will be happy to replace or repair the item at no additional cost to you. Please call Sandre at 1-360 977 9152 and they will walk you through the returns process.
How to Return Non-Defective Products: All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:
1. Call 1-360 977 9251 and ask for Sandre. After speaking with me or a representative, you will be issued a Return Authorization Number (RA#). YOU MUST RECEIVE a Return Authorization Number before sending back a product.
2. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
3. Using a good carton, return package via insured US Mail, UPS or FEDEX.
4. Send returns to:
Earth Mind &Body Shop
P.O. Box 214
15-2827 Government Main Road
Pahoa, HI 96778
United States
5. Keep a record of shipment until you have received credit or replacement merchandise.
For a PDF printable copy of our Return Form, including an address label, click here
Pricing and Availability
All products are subject to availability and prior sale. All prices appearing in our catalogs or website are subject to change without prior notice. Massage Warehouse is not responsible for misprints in our catalogs or online. All orders are subject to acceptance by Massage Warehouse.
Payment Methods
We accept Visa, MasterCard, Discover and American Express, personal checks and money orders.
Also visit Corporate Accounts for more information.
We accept only postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check.
Pay by Check
We accept checks by phone. Please call our sales line at 1-360 977 9251. A modest service fee applies.
Order Cancellation
If you need to cancel or amend your web order, please call as immediately as once your order is sent to our warehouse it is difficult to prevent shipment. If you decide to cancel your order after the deadline, we'll simply process your request as a return.
Backorders
If a backorder causes your order to be sent in more than one shipment, we pick up the cost of regular shipping on all shipments following the original order (excluding international orders). All overweight item charges apply.
Custom Orders
All custom orders are subject to the manufacturers terms and may cause a delay in shipping or additional, non-published fees.
Quantity Discounts
Quantity price breaks may be available in addition to what's offered in our catalog and online. Please call us for more details. Also visit Corporate Accounts.
Clearance Items
Clearance items have limited quantities; sizes/colors may no longer be available. Clearance items are not returnable.
Sales Tax
We have to collect sales tax for the State of Hawaii shipments and to States where required by your state.
International Orders
We ship most anywhere in the world. Web prices are in US currency. Please see International Shipping and Delivery for more information.
Gift Certificates
Gift Certificates are only available by calling 1-360 977 9251. You may redeem it over the phone or by mailing it with your order. Gift Certificates are available in any denomination.
Shipping Rates
For a domestic shipping estimate, please enter items in your shopping cart and use our Shipping Calculator. For international orders, please follow the instructions below.
United States
Your order will be shipped out of the warehouse within 48 hours of receipt Monday - Friday. Our standard mode of delivery is USPS (unlesss otherwise selected).
All packages will ship "signature required" - someone must be present at the time of delivery.
Continental US
FedEx Ground - Parcels reach most US destinations within 5 business days of shipment and includes tracking information. Depending on weather conditions and your location, your delivery may take slightly longer. We are not responsible for FedEx delays.
Two Day FedEx - Your shipment is guaranteed by FedEx to arrive in 2 business days. Example: An order submitted Monday at 11:00 AM ET will arrive by Wednesday afternoon.
Standard Overnight - Your shipment is guaranteed by FedEx to arrive by 3:00 PM the next business day.
Priority Overnight - Your shipment is guaranteed by FedEx to arrive by 10:30 AM the next business day.
Saturday delivery - Saturday delivery is available using FedEx. Orders must be placed on the Friday before the desired delivery date. A $12.50 additional charge applies. Please phone in your order.
White Glove Service - We offer FedEx Signature Home Delivery, Evening Home Delivery and Appointment Home Delivery. Please call customer service for a custom quote.
Common Carrier - Large quantity, pallet-size orders are available for special delivery. Please contact customer service for a custom quote.
Post Office Box & APO/FPO
We ship via United States Postal Service First-Class mail. A tracking number or order confirmation are not provided.
Alaska / Hawaii Ship Method
All parcels are shipped using FedEx Ground or USPS. We will select the most appropriate carrier based on order make up and destination..
North America
Canada
FedEx International Economy - 2-5 business days, depending on location.
FedEx International Priority - 1-3 business days, depending on location.
Customer is responsible for all duties, taxes and brokerage fees. To receive a custom quote, please submit your order over the web. Our international customer service agent will then email a custom quote within 24 business hours. For more information, please contact: [email protected]
Puerto Rico
United States Parcel Service - Ships via first-class mail.
FedEx International Economy - 2-5 business days, depending on location.
FedEx International Priority - 1-3 business days, depending on location.
Customs and duties are the responsibility of the customer.
Virgin Islands
Standard international rates apply. To receive a custom shipping quote, please submit your order over the web. Our international customer service agent will then email you a quote within 24 business hours. Customs and duties are the customer's responsibility. For more information, please contact: .
International
Your orders can be sent nearly anywhere in the world. To receive a custom international shipping quote, please submit your information to . Our international customer service agent will then email you a quote within 24 business hours. Customs and duties are the customer's responsibility. For more information, please contact: .
Oversized / Heavy Items
A fixed charge applies to oversized and overweight items such as massage tables, chairs, hydrocollators, massage stones.
Manufacturer Direct Shipping
Products with an item status of "Drop Ship" ship directly from the manufacturer. We can confirm the date the item was shipped and, upon request, provide you with tracking information. Please call our customer service number.
Satisfaction Guarantee
We want you to be 100% satisfied. Our aim is to provide you with quality products at an affordable price. If an item does not meet your expectations, we'll gladly refund you money within 30 days after purchase. In order to keep our prices the lowest possible, some exceptions apply, including a 10% restocking fee should the item be in a usable condition. Please see our Returns section for detailed information.
Your Guarantee
Safe Shopping Guarantee
Privacy Policy
Our Privacy Policy describes the information we gather about you, and the purpose for which it is used.
Doesn't it bug you when companies sell your name to other companies? It bugs us! We will never sell your information to any third party, ever. You have our word.
What we collect
• Identifiable information absolutely necessary for the transaction or our internal records.
• The domain names and email addresses of visitors to our web page, the email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer.
• Financial information, such as a credit card number, used for order processing only.
• Contact information, used to send your order, as well as catalogs, newsletter and other relevant information.
What we do with your information
The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency. Understanding typical purchase patterns helps with inventory control and new product additions.
When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
We may disclose personally identifiable information you provide in response to a particular legal process. For example, in response to a court order, subpoena, or at the behest of a law enforcement agency's request.
We require that direct-to-customer shipments from vendors protect your information according to their stated Privacy Policies or, in the event they do not have a stated Privacy Policy, this Privacy Policy. They may not use the personally identifiable information you provide for any purpose other than to fulfill your order.
We truly have our customers' best interests at heart. We constantly research better ways to offer products that improve and enhance your life.
Privacy and Security
Earth Mind & Body Shop uses the tools available to Google E-Commerce which uses several of the latest encryption technologies to keep your personal information safe. Your private ordering information - including your credit card number - is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (128 bit SSL encryption), and the numbers are unreadable to anyone trying to access the site remotely. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.
Updating or Changing Contact Preferences
If you prefer not to receive information from us, please let us know by contacting us via email or phone.
You may contact us at any time to update the information we have about you.
To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.
Terms of Use
Earth Mind & Body Shop offers this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.
Please review our Privacy Policy above, which also governs your visit to our web site.
All content on Earth Mind & Body Shop.com, including text, icons, graphics, logos and is the property of Massage Warehouse and protected by United States and international copyright laws.
Earth Mind & Body Shop reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be a full refund.
The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. We cannot be held responsible for incorrect pricing on our website. Please review our Return & Exchange Policy.
While Earth Mind & Body Shop makes best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which Massage Warehouse has already collected in reference to the customer's most recent order.
Earth Mind & Body Shop does not warrant that this site, its servers, or its electronic communication are free of viruses or other harmful components. Massage Warehouse will not be liable for damages arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.
You agree that the laws of the State of Hawaii, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Earth Mind & Body Shop.
Thank you for your understanding and choosing Earth Mind & Body Shop.
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